CONTACT INFORMATION
Customer service
Technical customer advice, connection issues (connection agreements and subscription prices),
telephone service hours Tuesday and Thursday from 10 am to 1 pm, tel. 029 371 2551
Billing and water meter readings, changes of ownership
telephone service hours Monday – Thursday 10 am – 1 pm, tel. 029 371 2550
Water meter installations and replacements,
telephone service hours Tuesday and Thursday from 9 am to 11 am and from 12 pm to 2 pm, tel. 029 371 2552
Wiring map information: Go to the order form
by pressing here
Matters related to paying the invoice: MyRopo.
Ropo’s telephone service works on 09 4246 1314 as follows:
Payment advice for consumer customers Monday–Friday 8 am–8 pm and payment monitoring 8 am–6 pm.
Telephone service hours for business customers Mon–Fri 8 am–5 pm.
Management
Email: asiakaspalvelu(at)kuopionvesi.fi
Visiting and postal address:
Haapaniementie 30, 70100 KUOPIO
Customer meetings by appointment email, asiakaspalvelu(at)kuopionvesi.fi
EMERGENCIES
REPORT A PROBLEM, CONTACT NUMBERS 24/7
- Water quality
tel. 029 371 2554 - No water or low pressure and wastewater
tel. 029 371 2553
Water pipe leaks
If you notice a leak or even suspect it, please call us right away. It is important that we can react to these situations as quickly as possible and prevent any further damage. If a leak is in your own house piping, we will close your house valve if necessary. Owner of the house is responsible for repairing pipings inside the house.
No water or discoloured water
Normally our water system works well. However, there are situations that we have to close parts of the network. The reason for this can be for examble piping renewal, leak correction, distribution system maintaining or network rinse. After these works water can be temporarily discoloured. In such cases run the water calmly about five minutes at a time until the water is colorless and clear.
If there is a problem with the water, please, do the following:
Check if there are undergoing water supply system service or repairing in the house company. Check also the newsletters on our websites to see if there is any service or construction work in the water supply network in the area. If you can’t find any explanation before there can be a pipeline leak or other unexpected problem.
We will inform you about any problems on our website and on Facebook and via SMS for those who are registered as users (register here). In addition, we will inform the local media. If you can’t find information about these sources, you can be the first person to find the problem. Then call us right away.
Discoloured water
Brown water is usually caused by the water direction or flow changes in the network. These changes can detach iron and manganese from the pipe walls. This is not dangerous to health but the water should run until it is clear before domestic use.
Water usually looks grey if air bubbles are mixed into it. The water will clear up after standing for a while, since the air has removed from it.
Water meter faults
It is important to follow the water meter also between reading requests. By doing so, leaks can be noticed. If the water meter rotates when there is not water use in the house, there can be a leak.
If you suspect that your water meter displays an incorrect readout or is broken, please contact our water meter department: 044 718 5367 or mittarointi(at)kuopionvesi.fi.
In winter water pipes and meters freeze easily. Freezing can cause high costs, for example, when the pipes break and water drains into house structures. The best way to prevent freezing is to insulate water pipes well and keep temperature above zero in the room where the water meter is installed. If the water pipe or meter is frozen or broken, immediately contact a specialist. Pipe contractors melt the pipes inside the house, if necessary. Kuopion Vesi switches the broken meter to a new one.
KUOPION VESI
Kuopion Vesi water works is owned by the municipalities of Kuopio and Siilinjärvi. The turnover of the company is approximately 34 million euros, and there are 94 people working for the company. The main strategy of Kuopion Vesi is to produce good quality drinking water and to treat the wastewater properly. Furthermore, the aim is to provide good conditions for both municipalities to grow and develop with a good and functional water treatment system.
Kuopio Vesi offers its services in the urban areas of Kuopio and Siilinjärvi in addition to other locations in the Kuopio area: Melalahti, Vehmersalmi, Karttula, Nilsiä, Maaninka and Juankoski. There are 15 water sources and water treatment plants, nine waste water treatment plants, and almost 2000 km long distribution network including pipelines for drinking water and waste water in Kuopio and in Siilinjärvi.
DRINKING WATER
Total consumption of drinking water in Kuopio city area is approximately 17 000 m3/day and in Siilinjärvi 3000 m3/day. In the urban area of Kuopio there are two main water treatment plants. Both plants use bank filtrated lake water as raw water. Kuopion Vesi also produces water for Melalahti, Vehmersalmi, Karttula, Nilsiä, Maaninka and Juankoski villages. In these areas raw water is groundwater. In Siilinjärvi there are three water treatment plants and raw water is groundwater.
Drinking water quality in Kuopio and Siilinjärvi area is good and it fulfills well the chemical and microbiological requirements set in drinking water directive (Ministry of social affairs and health 1352/2015).
See the summary (The pdf file opens in a new window) of drinking water quality in Kuopio and Siilinjärvi.
DISTRIBUTION SYSTEM
In the distribution system, there are 1190 km water pipes and 870 km sewer. Kuopio city and Siilinjärvi municipal grow and several kilometers of new pipelines are built every year. In addition, we have paid special attention to the renewing of the oldest pipelines.
WASTEWATER
The wastewater of the urban area of Kuopio are treated in the Lehtoniemi waste water treatment plant. The sand and other solid waste are separated mechanically in the process. Organic matter and nitrogen are removed in biological process and phosphorus in chemical process. The treated waters are drained to the lake Kallavesi.
Wastewater of Siilinjärvi and Maaninka are treated in Jynkänniemi waste water treatment plant. The treated waters are drained to the lake Juurusvesi.
In the rural areas of Kuopio, there are smaller local waste water treatment plants. All the treatment plants are monitored, controlled, and maintained by a remote system from the Lehtoniemi wastewater treatment plant.
All the treatment plants produce treated wastewater which fulfills requirements of the legislation. See the summary (The pdf file opens in a new window) of waste water quality in Kuopio and Siilinjärvi.
